CALL US ON: 063 689 6773 | EMAIL:
Shop
BISCUIT STUDIO
Mon - Fri: 8.30am-4pm
(Closed on weekends & public holidays)
Based in Hilton, Pietermaritzburg,
KwaZulu-Natal, South Africa
Customer Account
Newsletter Signup
Black Friday Terms and Conditions
Any EFT payments must be made during the sale time to qualify for the sale prices. Late payments made after the sale dates (26-28 November 2021) will not receive the discounted prices.
A proof of payment must be sent immediately to for any EFT transactions. EFT orders will only be packed & dispatched when the money has cleared in our bank account, expect further delays on these orders.
We will not accept any changes or add-ons to orders during the sale. If an item has been left off your order, a new order will need to be created with courier fees.
No urgent orders are allowed. Expect delays on orders. There is no express option during a sale. During our Black Friday sale our delivery times could extend to 7-10 working days.
Product Search
Local Pickup
Terms and conditions:
Collection ONLY at our local PostNet office in Hilton: 39 Hilton Ave, Leonard, Hilton, 3245, KwaZulu-Natal.
Estimated delivery times:
Please allow 2-3 days for processing time. You’ll receive an email notifying you when your order is ready for collection.
In Person Biscuit Classes: During COVID-19 Pandemic
Please make sure you read these COVID-19 terms & conditions, we will not be held responsible for any misunderstanding of our terms.
Booking any event during the COVID-19 pandemic is a RISK on your part, the class could be cancelled at any time due to the regulations implemented by our government, these changes are totally out of our control. There are costs involved for the preparation of a class, cost of materials, venue hire, accommodation and so forth.
Should you decide to book a class, there is a possibility that the class could be postponed (or cancelled). If this should happen a credit note to the value of the ticket/s will be issued. The credit note can be used to book any future class/es or purchase product from our online shop. The credit note will have a 3 year expiry date. Should the value of the class increase over the 3 year period, you will have to pay in the difference. We unfortunately cannot refund a booking with cash.
Our cancellation policies will remain the same, even if you contract COVID-19 within 7 days before the class date (no exceptions).
Should your temperature be too high on entry, we will have to turn you away with NO REFUND, CREDIT NOTE OR MOVING TO ANOTHER CLASS AT A LATER DATE.
Please make sure you understand these new T’s & C’s before booking an in-person class with The Biscuit Studio.
Delivery – How long will it take?
Standard courier is 4-7 working days, Western & Eastern Cape 5-7 days, Gauteng and KZN 3 – 7 days
Express courier is 1-3 working days, Western & Eastern Cape are 3 days, Gauteng and KZN are 1-3 days. Courier transit times can vary should be there be protests, major accidents and/or vehicle breakdowns.
Processing times can be delayed during peak seasons and during SALES (Black Friday) No express option during SALES
(The rate is subject to change without prior notice as we have no control over price increases from our courier service provider.)
When placing an order please supply a physical address where someone will be available to accept the parcel during normal business hours. If we receive an order by 12h00 noon, we can usually send the parcel out for overnight delivery so that you receive it the following working day, provided that you are in a major centre. This applies to orders received Monday to Thursday. All orders placed on a Friday will only be delivered on the following Monday as the couriers do not deliver on Saturdays. The closing time for orders on a Friday is 11h00.
If you are paying via EFT, please make sure that you send the proof of payment to as soon as possible to help speed up the process of your order. Make sure you put your name and order number as a reference.
Free delivery applies to purchases over R450 and / or if a special is running.
Return and repair policy?
Incorrect order received?
If we have sent you the wrong items by mistake, we are more than happy to exchange the items in their new, unopened condition with no courier expense from you.
30 Day Exchange Policy
You may exchange any of our products in their new, unopened condition within 30 days of delivery for a different item, voucher or full refund.
If you have had a change of heart about the items you purchased we are happy to exchange them, we will only ask for you to cover the courier expenses to and from us to you.
Payment information
Pay with Credit Card
With PayGate you can accept payments worldwide from all Credit, Debit, Cheque & Hybrid cards issued by:
(Visa™ | MasterCard® | American Express™ | Diners™)
Card Payments & PayGate:
PayGate has links to all major acquiring banks throughout Africa and worldwide.
Card transactions are processed using PCI DSS Certified systems.
You can accept Card payments using PayGate’s secure payment page or you can make use of PayGate’s Host to Host functionality.
All online card payments processed in South Africa are passed for 3D Secure authentication.
Pay with Zapper
What is Zapper?
Zapper is an easy payment method whereby you can scan a QR code on the biscuitstudio.co.za website with your smartphone at checkout in order to make an online purchase.
How does Zapper work?
Download the Zapper app on your smartphone, complete your profile, load your credit, debit or cheque cards.
On the checkout page, choose Zapper as your payment method.
Scan the QR code which will be visible on the payment page with the Zapper app.
Select the card you wish to pay with and hit the pay button.
Once the payment is complete you’ll automatically be taken to our confirmation page and your order will be processed.
Delivery Information
Terms and conditions for delivery times and courier fees
Free delivery ONLY if you spend R450 or more (excludes Express courier option).
All courier fee charges are subject to change.
We deliver nationwide. Door to door delivery.
Estimated delivery times:
(this excludes weekends and public holidays)
Outlying areas: 4-7 workings days. (No express option available).
Main centres:
Standard courier is 3-7 working days: Western & Eastern Cape 5-7 days, Gauteng 3-7 days and KZN 3-5 days.
Express courier is 1-3 working days: Western & Eastern Cape are 3 days, Gauteng and KZN are 1-3 days.
Processing times can be delayed during peak seasons and during SALES (Black Friday) No express option during SALES
Courier transit times can vary should there be protests, major accidents and/or vehicle breakdowns.
We cannot guarantee overnight delivery. Orders placed after 11am are only processed the following day.
EFT payments: Should you select EFT as your payment option, please allow 2 extra days, as we only dispatch once the funds have cleared in our account.
Mini toolbox kit – Round bunny
KZN event category – new venue
Our KZN classes are currently on hold as we
are in the process of looking for a new venue.
It’ll be worth the wait!
How long do I have the recording for?
[vc_row][vc_column][vc_empty_space height=”20px”][vc_column_text]The pre-recorded class video and class material will be available for 21 days from date of purchase. A reminder will be sent 3 days before your access expires.[/vc_column_text][/vc_column][/vc_row]
How does the membership work?
[vc_row][vc_column][vc_empty_space height=”20px”][vc_column_text]The class is a pre-recorded online class, once your payment has been confirmed, you’ll receive membership access to various information about the biscuit tutorial class.[/vc_column_text][/vc_column][/vc_row]
Toolbox – Christmas Class
[vc_row][vc_column][vc_empty_space height=”20px”][vc_column_text]A demonstration on making royal icing.
A demonstration on rolling out and baking your cookies.
Drying and storing your iced biscuit for the best results.
Mixing various royal icing consistencies.
What South African products, colours and tools we use.
Royal icing transfers.
Decorating all 6 themed cookies to completion.
How to stencil with royal icing.[/vc_column_text][/vc_column][/vc_row]
Toolbox – Christmas Class
[vc_row][vc_column][vc_empty_space height=”20px”][vc_column_text][Elite_video_player id=”8″][/vc_column_text][vc_column_text]Free shipping to main centres only, outlying areas will be charged an additional R75 for postage.
Only available if bought in conjunction with this tutorial.
Baked Christmas biscuits x 6
Red fondant bow
Blush
Crush
Non-toxic pen & pencil
Holly x 3
Tags and patches x 2 each
Icing transfer sheet – patches & tags
Tipless piping bags x 10
2 tbs egg white powder
Recipes, colour chart & how to cards
Guides for each biscuit[/vc_column_text][/vc_column][/vc_row]
Starter box – Christmas
We have created a convenient starter box containing the Christmas goodies we use in the class, so you can get creative the minute you arrive back home.
You’ll receive your starter box at the class.
Christmas class starter box contains the following:
4 Step by step guide cards
Tag transfer sheet
4 magnets
2 tbs egg white powder
10 piping bags
Tub of white crush
5g Blush powder
Non-toxic pen & pencil
Container of holly, red bows, tags & patches.
Starter box – Christmas
We have created a convenient starter box containing the Christmas goodies we use in the class, so you can get creative the minute you arrive back home.
You’ll receive your starter box at the class.
Christmas class starter box contains the following:
4 Step by step guide cards
Tag transfer sheet
4 magnets
2 tbs egg white powder
10 piping bags
Tub of white crush
5g Blush powder
Non-toxic pen & pencil
Container of holly, red bows, tags & patches.
Starter box – Christmas
We have created a convenient starter box containing the Christmas goodies we use in the class, so you can get creative the minute you arrive back home.
You’ll receive your starter box at the class.
Christmas class starter box contains the following:
4 Step by step guide cards
Tag transfer sheet
4 magnets
2 tbs egg white powder
10 piping bags
Tub of white crush
5g Blush powder
Non-toxic pen & pencil
Container of holly, red bows, tags & patches.
Toolbox – Christmas
Courier fee included to main centres only, outlying areas will be charge an additional R65 for postage.
Only available if bought in conjunction with this class.
Baked Christmas biscuits x 6
Red fondant bow
Blush
Crush
Non-toxic pen & pencil
Holly x 3
Tags and patches x 2 each
Icing transfer sheet – patches & tags
Tipless piping bags x 10
2 tbs egg white powder
Recipes, colour chart & how to cards
Guides for each biscuit
Terms and Conditions for in Person Classes
Booking any event during the COVID-19 pandemic is a RISK on your part, the class could be cancelled at any time due to the regulations implemented by our government, these changes are totally out of our control. There are costs involved for the preparation of a class, cost of materials, venue hire, accommodation and so forth.
Should the class be cancelled due to the COVID-19 regulations, we will change the class from an in-person class to an online class, we will keep to the same theme, date and time as per your original class ticket. Please note there will be no refunds or credit notes as we are not cancelling the class from our side.
Our cancellation policies will remain the same, even if you contract COVID-19 within 7 days before the class date (no exceptions).
Should your temperature be too high on entry, we will have to turn you away with NO REFUND, CREDIT NOTE OR MOVING TO ANOTHER CLASS AT A LATER DATE.
Please make sure you understand these new T’s & C’s before booking an in-person class with The Biscuit Studio.
30 Day Exchange Policy
You may exchange any of our products in their new, unopened condition within 30 days of delivery for a different item, voucher or full refund.
If you have had a change of heart about the items you purchased we are happy to exchange them, we will only ask for you to cover the courier expenses to and from us to you.
Return and repair policy?
Incorrect order received
If we have sent you the wrong items by mistake, we are more than happy to exchange the items in their new, unopened condition with no courier expense from you.
Do you have a collection point?
We have a collection point at the Hilton Postnet, 39 Hilton avenue Office time are Mon – Friday 7.30am – 5pm Saturdays 8am – 1pm
Black Friday Terms and Conditions
Any EFT payments must be made during the sale time to qualify for the sale prices. Late payments made after the sale dates (26-28 November 2021) will not receive the discounted prices.
A proof of payment must be sent immediately to for any EFT transactions. EFT orders will only be packed & dispatched when the money has cleared in our bank account, expect further delays on these orders.
We will not accept any changes or add-ons to orders during the sale. If an item has been left off your order, a new order will need to be created with courier fees.
No urgent orders are allowed. Expect delays on orders. There is no express option during a sale. During our Black Friday sale our delivery times could extend to 7-10 working days.
Product Search
Local Pickup
Terms and conditions:
Collection ONLY at our local PostNet office in Hilton: 39 Hilton Ave, Leonard, Hilton, 3245, KwaZulu-Natal.
Estimated delivery times:
Please allow 2-3 days for processing time. You’ll receive an email notifying you when your order is ready for collection.
In Person Biscuit Classes: During COVID-19 Pandemic
Please make sure you read these COVID-19 terms & conditions, we will not be held responsible for any misunderstanding of our terms.
Booking any event during the COVID-19 pandemic is a RISK on your part, the class could be cancelled at any time due to the regulations implemented by our government, these changes are totally out of our control. There are costs involved for the preparation of a class, cost of materials, venue hire, accommodation and so forth.
Should you decide to book a class, there is a possibility that the class could be postponed (or cancelled). If this should happen a credit note to the value of the ticket/s will be issued. The credit note can be used to book any future class/es or purchase product from our online shop. The credit note will have a 3 year expiry date. Should the value of the class increase over the 3 year period, you will have to pay in the difference. We unfortunately cannot refund a booking with cash.
Our cancellation policies will remain the same, even if you contract COVID-19 within 7 days before the class date (no exceptions).
Should your temperature be too high on entry, we will have to turn you away with NO REFUND, CREDIT NOTE OR MOVING TO ANOTHER CLASS AT A LATER DATE.
Please make sure you understand these new T’s & C’s before booking an in-person class with The Biscuit Studio.
Delivery – How long will it take?
Standard courier is 4-7 working days, Western & Eastern Cape 5-7 days, Gauteng and KZN 3 – 7 days
Express courier is 1-3 working days, Western & Eastern Cape are 3 days, Gauteng and KZN are 1-3 days. Courier transit times can vary should be there be protests, major accidents and/or vehicle breakdowns.
Processing times can be delayed during peak seasons and during SALES (Black Friday) No express option during SALES
(The rate is subject to change without prior notice as we have no control over price increases from our courier service provider.)
When placing an order please supply a physical address where someone will be available to accept the parcel during normal business hours. If we receive an order by 12h00 noon, we can usually send the parcel out for overnight delivery so that you receive it the following working day, provided that you are in a major centre. This applies to orders received Monday to Thursday. All orders placed on a Friday will only be delivered on the following Monday as the couriers do not deliver on Saturdays. The closing time for orders on a Friday is 11h00.
If you are paying via EFT, please make sure that you send the proof of payment to as soon as possible to help speed up the process of your order. Make sure you put your name and order number as a reference.
Free delivery applies to purchases over R450 and / or if a special is running.
Return and repair policy?
Incorrect order received?
If we have sent you the wrong items by mistake, we are more than happy to exchange the items in their new, unopened condition with no courier expense from you.
30 Day Exchange Policy
You may exchange any of our products in their new, unopened condition within 30 days of delivery for a different item, voucher or full refund.
If you have had a change of heart about the items you purchased we are happy to exchange them, we will only ask for you to cover the courier expenses to and from us to you.
Payment information
Pay with Credit Card
With PayGate you can accept payments worldwide from all Credit, Debit, Cheque & Hybrid cards issued by:
(Visa™ | MasterCard® | American Express™ | Diners™)
Card Payments & PayGate:
PayGate has links to all major acquiring banks throughout Africa and worldwide.
Card transactions are processed using PCI DSS Certified systems.
You can accept Card payments using PayGate’s secure payment page or you can make use of PayGate’s Host to Host functionality.
All online card payments processed in South Africa are passed for 3D Secure authentication.
Pay with Zapper
What is Zapper?
Zapper is an easy payment method whereby you can scan a QR code on the biscuitstudio.co.za website with your smartphone at checkout in order to make an online purchase.
How does Zapper work?
Download the Zapper app on your smartphone, complete your profile, load your credit, debit or cheque cards.
On the checkout page, choose Zapper as your payment method.
Scan the QR code which will be visible on the payment page with the Zapper app.
Select the card you wish to pay with and hit the pay button.
Once the payment is complete you’ll automatically be taken to our confirmation page and your order will be processed.
Delivery Information
Terms and conditions for delivery times and courier fees
Free delivery ONLY if you spend R450 or more (excludes Express courier option).
All courier fee charges are subject to change.
We deliver nationwide. Door to door delivery.
Estimated delivery times:
(this excludes weekends and public holidays)
Outlying areas: 4-7 workings days. (No express option available).
Main centres:
Standard courier is 3-7 working days: Western & Eastern Cape 5-7 days, Gauteng 3-7 days and KZN 3-5 days.
Express courier is 1-3 working days: Western & Eastern Cape are 3 days, Gauteng and KZN are 1-3 days.
Processing times can be delayed during peak seasons and during SALES (Black Friday) No express option during SALES
Courier transit times can vary should there be protests, major accidents and/or vehicle breakdowns.
We cannot guarantee overnight delivery. Orders placed after 11am are only processed the following day.
EFT payments: Should you select EFT as your payment option, please allow 2 extra days, as we only dispatch once the funds have cleared in our account.
Mini toolbox kit – Round bunny
KZN event category – new venue
Our KZN classes are currently on hold as we
are in the process of looking for a new venue.
It’ll be worth the wait!
How long do I have the recording for?
[vc_row][vc_column][vc_empty_space height=”20px”][vc_column_text]The pre-recorded class video and class material will be available for 21 days from date of purchase. A reminder will be sent 3 days before your access expires.[/vc_column_text][/vc_column][/vc_row]
How does the membership work?
[vc_row][vc_column][vc_empty_space height=”20px”][vc_column_text]The class is a pre-recorded online class, once your payment has been confirmed, you’ll receive membership access to various information about the biscuit tutorial class.[/vc_column_text][/vc_column][/vc_row]
Toolbox – Christmas Class
[vc_row][vc_column][vc_empty_space height=”20px”][vc_column_text]A demonstration on making royal icing.
A demonstration on rolling out and baking your cookies.
Drying and storing your iced biscuit for the best results.
Mixing various royal icing consistencies.
What South African products, colours and tools we use.
Royal icing transfers.
Decorating all 6 themed cookies to completion.
How to stencil with royal icing.[/vc_column_text][/vc_column][/vc_row]
Toolbox – Christmas Class
[vc_row][vc_column][vc_empty_space height=”20px”][vc_column_text][Elite_video_player id=”8″][/vc_column_text][vc_column_text]Free shipping to main centres only, outlying areas will be charged an additional R75 for postage.
Only available if bought in conjunction with this tutorial.
Baked Christmas biscuits x 6
Red fondant bow
Blush
Crush
Non-toxic pen & pencil
Holly x 3
Tags and patches x 2 each
Icing transfer sheet – patches & tags
Tipless piping bags x 10
2 tbs egg white powder
Recipes, colour chart & how to cards
Guides for each biscuit[/vc_column_text][/vc_column][/vc_row]
Starter box – Christmas
We have created a convenient starter box containing the Christmas goodies we use in the class, so you can get creative the minute you arrive back home.
You’ll receive your starter box at the class.
Christmas class starter box contains the following:
4 Step by step guide cards
Tag transfer sheet
4 magnets
2 tbs egg white powder
10 piping bags
Tub of white crush
5g Blush powder
Non-toxic pen & pencil
Container of holly, red bows, tags & patches.
Starter box – Christmas
We have created a convenient starter box containing the Christmas goodies we use in the class, so you can get creative the minute you arrive back home.
You’ll receive your starter box at the class.
Christmas class starter box contains the following:
4 Step by step guide cards
Tag transfer sheet
4 magnets
2 tbs egg white powder
10 piping bags
Tub of white crush
5g Blush powder
Non-toxic pen & pencil
Container of holly, red bows, tags & patches.
Starter box – Christmas
We have created a convenient starter box containing the Christmas goodies we use in the class, so you can get creative the minute you arrive back home.
You’ll receive your starter box at the class.
Christmas class starter box contains the following:
4 Step by step guide cards
Tag transfer sheet
4 magnets
2 tbs egg white powder
10 piping bags
Tub of white crush
5g Blush powder
Non-toxic pen & pencil
Container of holly, red bows, tags & patches.
Toolbox – Christmas
Courier fee included to main centres only, outlying areas will be charge an additional R65 for postage.
Only available if bought in conjunction with this class.
Baked Christmas biscuits x 6
Red fondant bow
Blush
Crush
Non-toxic pen & pencil
Holly x 3
Tags and patches x 2 each
Icing transfer sheet – patches & tags
Tipless piping bags x 10
2 tbs egg white powder
Recipes, colour chart & how to cards
Guides for each biscuit
Terms and Conditions for in Person Classes
Booking any event during the COVID-19 pandemic is a RISK on your part, the class could be cancelled at any time due to the regulations implemented by our government, these changes are totally out of our control. There are costs involved for the preparation of a class, cost of materials, venue hire, accommodation and so forth.
Should the class be cancelled due to the COVID-19 regulations, we will change the class from an in-person class to an online class, we will keep to the same theme, date and time as per your original class ticket. Please note there will be no refunds or credit notes as we are not cancelling the class from our side.
Our cancellation policies will remain the same, even if you contract COVID-19 within 7 days before the class date (no exceptions).
Should your temperature be too high on entry, we will have to turn you away with NO REFUND, CREDIT NOTE OR MOVING TO ANOTHER CLASS AT A LATER DATE.
Please make sure you understand these new T’s & C’s before booking an in-person class with The Biscuit Studio.
30 Day Exchange Policy
You may exchange any of our products in their new, unopened condition within 30 days of delivery for a different item, voucher or full refund.
If you have had a change of heart about the items you purchased we are happy to exchange them, we will only ask for you to cover the courier expenses to and from us to you.
Return and repair policy?
Incorrect order received
If we have sent you the wrong items by mistake, we are more than happy to exchange the items in their new, unopened condition with no courier expense from you.
Do you have a collection point?
We have a collection point at the Hilton Postnet, 39 Hilton avenue Office time are Mon – Friday 7.30am – 5pm Saturdays 8am – 1pm