- Detailed description of goods and/or services
The Biscuit Studio is a business in the Baking industry that provides products and services that assist in the decorating of biscuits.
- Delivery policy of products
Our delivery times are estimated, we cannot be held responsible for any delays that happen after the order / parcel has been dispatched from our warehouse. Should the parcel be rerouted and/or lost, it is also not the responsibility of the Biscuit Studio to replace the goods lost in transit.
Subject to availability and receipt of payment, delivery times excludes weekends and public holidays, we start counting from the next day after the order was placed, requests will be processed based on the following:
Outlying areas: 4-7 workings days.
Standard courier is 4-7 working days, Western & Eastern Cape 5-7 days, Gauteng and KZN 3-7 days.
- Return and Refunds policy
The provision of goods and services by The Biscuit Studio is subject to availability. In cases of unavailability, The Biscuit Studio will refund the client in full within 30 days.
A faulty item will have to be returned at the shipping/courier cost of the customer, if the item is faulty and needs to be replaced we will ship / courier the replacement item back to the customer at no cost. If we find that there is NO fault with the item, the return shipping costs become that of the customer.
The Biscuit Studio shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal
information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from here: http://www.polity.org.za/attachment.php?aa_id=3569 .
- Payment options accepted
Payment may be made via Visa and MasterCard.
- Card acquiring and security
Card transactions will be acquired for The Biscuit Studio via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
- Customer details separate from card details
Customer details will be stored by The Biscuit Studio separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.
- Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
The Biscuit Studio takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
- Country of domicile
This website is governed by the laws of South Africa and The Biscuit Studio chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
The Biscuit Studio may, in its sole discretion, change this agreement or any part thereof at any time without notice.
- Company information
This website is run by The Biscuit Studio based in Hilton, Pietermaritzburg, South Africa.
- The Biscuit Studio contact details
Email Address: email@example.com
Phone: 063 689 6773